Awakening from a Banking Nightmare

A tale of two financial institutions with no concern for customer needs and one with a heart. Is Customer Service an oxymoron in Malaysia? Or just in Malaysian banks? I’ve encountered apathy and arrogance in many industries in recent years, but the worst service I’ve received is from a couple of banks I’ve been dealing […]

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Age of Millennials

Make no mistake – this is the Age of the Millennials. Love them or hate them, you can’t run away from the fact that the millennial generation, born between 1980 and 2000, and now entering employment in vast numbers, will shape the working world for the next few decades. In my line of work, I […]

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Is Business Etiquette Dying in Malaysia

Is business etiquette dying in Malaysia? Or are we just reserving it for customers? Even then, many customers would argue the point of whether corporations understand the definition of business etiquette or not. Having been on both sides of the divide – that of customer as well as a vendor of training, coaching and development […]

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The Science of Getting What You Want – Goal Setting

Standfirst: Sheila Singam shares an effective model for goal setting We’re a month into the new year and I have to ask this question: Have you broken any resolutions yet? Well, I haven’t. I don’t mean to sound holier-than-thou – the reason I haven’t broken any resolutions is because I haven’t made any. I don’t […]

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Changing the cinema in your mind

Changing the cinema in your mind A friend came to see me the other day looking distinctly peaky. I asked her what was wrong. “I’ve got a really bad headache and a presentation to do tomorrow and I don’t feel well enough to prepare for it,” she said, on the point of tears. I asked […]

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You’re never too old to stay young

Build your brain connections to stay young Have you heard of the idiom “You can’t teach an old dog new tricks”? Well, it’s not true. When applied to human beings, you can teach an old dog new tricks. In fact, you must, if you want the person to remain mentally sharp to a ripe old […]

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Living at Cause

Living at Cause Are you familiar with the phrase “He woke up on the wrong side of bed”? It means to start the day in a bad mood. I’ve always puzzled over that one. How can one blame a mood on the “wrong side of the bed”? What is the wrong side of the bed, […]

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